All reservations are made subject to the renter being able to comply with the terms and conditions of our Rental Agreement, which must be entered into on pickup of the vehicle.
We’ll need to see the Driving Licence of any person wishing to drive.
AutoRent vehicles may be driven only by renters aged at least 21 years of age and the driver needs to have held a current licence for at least 3 years.
Drivers must present a licence issued in English, or a Driving Licence with an accompanying certified English translation, provided by a Consulate or other authorised body, or a current International Driving Permit. Drivers must hold a full licence; provisional licences are unacceptable.
Only those who have shown us their driving licences and been accepted as a renter or joint renter may drive. Don’t let anyone else drive; otherwise, they’ll be responsible for all damage to other people’s property and you’ll be responsible for all damage to our car.
It’s the same as it is with most private vehicles. You pay for the first so many dollars of any loss or damage until this can be recovered from the other driver. If our insurance company is able to recover our costs from the other driver, then we’ll reimburse you for the amount we’ve taken from you (however this may take 6 months or more).
Windscreen and tyre damage are treated in the same way as any other vehicle damage. You’re responsible up to the limit of the liability amount stated in your Rental Agreement. We’ll repair windscreens if appropriate and replace them where absolutely necessary. A damaged tyre will be charged pro rata to the measured tread e.g. a tyre with 75% remaining tread would be charged at 75% of the new tyre charge. If you buy a replacement tyre, its type, make and rating must match the existing tyres.
Fair wear and tear means deterioration in the condition of the vehicle, consistent with careful use e.g. stone chips to the paintwork but not dents in the panels. The Fair wear and tear guide can be found on the Damage Flyer
We aren’t saying that you can’t travel on unsealed roads, just that they’re much riskier than sealed roads. So, if you can’t avoid unsealed roads, slow right down and take extreme care. (A higher non-reducible liability applies if there’s any loss/damage/accidents on an unsealed road).
The vehicle is permitted to be used on made roads only. It’s prohibited to use the vehicle off road, such as cross country, bush tracks or on beaches. If you ignore this prohibition you’ll be liable for ALL damage to the vehicle and will not be provided with a replacement vehicle.
A refund may apply. Your rental will be re-costed to take into account the earlier return but, if the original rental rates were based on a longer duration, higher charges might apply to the now shorter duration.
Provided that you call beforehand and pay in advance, we’ll extend your rental if your vehicle hasn’t been reserved for someone else. If you’re paying by credit card or charge card, we can debit your card account with the cost of the extension but if you’re paying cash you’ll need to call in to our nearest rental location to pay the additional charges in advance.
Some rates and vehicle types require a guarantee and may have a cancellation penalty associated with the reservation. Generally speaking though, unless you’ve been required to pay a deposit or the full amount in advance, reservations made through this site do not have any penalties - for camper rentals please see the “FAQs - Campers” pages. Where a penalty may apply, details will be displayed on screen.
Fuel Purchase Option (FPO) give you the option of pre-purchasing a full tank of fuel at a discounted price, and means you can return with the tank as empty as you feel comfortable with. This saves you both time and money at the end of your rental. We won’t give you a credit for any fuel left in the tank, so the less fuel remaining, the more you save. Customer feedback indicated that refuelling at the end of the rental was time consuming, and this option allows you to settle fuel costs at the start of the rental.
Yes, both the 8 and 12 seat minibuses allow the fitting of child restraints. Our 4-Berth Campervan with high roof has 1 anchor point in the rear, our 2-4 Berth Motorhome with shower/toilet and optional awning has 2 anchor points in the rear, our 2-5 Berth Twin Cab Motorhome with shower and toilet has 3 anchor points in the rear cab and our Luxury motorhome has 2 anchor points in the rear. There are no anchor points in our 2-Berth Camping Wagon or our 2-Berth Motorhome without shower and toilet.
Towbars are not fitted to cars, motorhomes or campervans, and under our terms and conditions may not be fitted to vehicles. There is one exception; our 12-seat Commuter Minibus is fitted with a towbar and a trailer may be towed.
Luggage trailers are available for hire. Click here for the full list of additional items available for hire. Once you’ve made your reservation online, contact us to add a trailer. You can also tow your own trailer.
Generally no, but the Rental Agreement does allow the application of a fee where the vehicle’s bodywork was unusually dirty, covered in bitumen etc. or the interior was in such a condition that carpets or seats had to be specially cleaned, and so on.
Usually, charges are calculated on a per 24 hour basis. A grace period of 59 minutes is usually allowed but extra charges apply from then on. These extra charges apply not only to the vehicle but also to optional extras like the Liability Reduction Fee and sundry items such as baby seats.
We’re unable to deliver to your accommodation because we need to process your credit card at our office. We need you, plus any other driver, at our office so we can record credit card and licence details.
It’s important that you know about our policy regarding cancelled reservations and the refund of any monies paid.
Where a reservation is cancelled, we reserve the right to apply the following cancellation fees:
More than 30 days from start of rental - no fee
Within 30 days of start of rental - $200
If the vehicle is returned early for any reason other than one requested by us - no refund. We also reserve the right to refuse provision of a replacement vehicle in the event of an accident and in some instances you may not receive a full refund of unused days.
If your reservation is an Internet Special where an advance payment has been made, the rental rate is non-refundable with some limited exclusions. See Terms-Bookings
We don't encourage this as we like to give you an introduction to your van, on some rare occasions we can accomodate a late arrival but we'd need to discuss this with you before you book - Please call us on 1300 067 222
Usually, our minimum rental is 6 days, although we do have lesser duration rentals from time to time. You may make a rental for less than the minimum rental period but the rate applicable to the minimum duration will apply. Need to contact us? Click here to enquire.
No. Although Tasmania has many comfortable camping grounds and caravan parks, there is generally no restriction on where you can stay overnight, as long as the van is well clear of the carriageway, and there are no signs to the contrary.
Even though our vehicles have a twin-battery system to minimise “flat batteries”, they do need re-charging at regular intervals (e.g. over long driving periods or overnight charging at a powered site).
Luggage can be stored at your own risk, and providing you’re returning to the same location. We’ve made some provision for luggage in our campervans and motorhomes, but you’d have some problems with storage of large suitcases - we suggest small suitcases and soft bags. In your own interests, please don’t leave items of value on view while you’re away from the vehicle.