Rates & Conditions
What are your Rental Terms and Conditions?
Click here for our Rental Terms and Conditions (Opens in new window)
What are the Renter and Licence qualifications and requirements?
All reservations are made subject to the renter being able to comply with the terms and conditions of our Rental Agreement, which must be entered into on pickup of the vehicle.
AutoRent vehicles may be driven only by renters aged at least 23 years of age and the driver needs to have held a current non-provisional licence for at least 3 years.
International Drivers must present a licence issued in English, or a Driving Licence with an accompanying certified English translation, provided by a Consulate or other authorised body, or a current International Driving Permit. Our Premium Motorhome can NOT be driven on an International Licence – contact us for details
Only those who have shown us their driving licences and been accepted as a renter or joint renter may drive. Don’t let anyone else drive; otherwise, they’ll be responsible for all damage to other people’s property and you’ll be responsible for all damage to our car.
How do I pay for my rental?
Within 24 hours of booking we charge a $200 deposit to your credit card via an on-line payment portal, 7 days prior to your travel the balance of the rental (including any liability reduction options and sundry items you might accept) will be charged to your card. At the end of the rental, any additional costs such as fuel and infringement processing fees will be debited to your card (infringement fees can take up to 30 days to be processed)
What if I have to cancel my reservation?
It’s important that you know about our policy regarding cancelled reservations and the refund of any monies paid.
Where a reservation is cancelled, we reserve the right to apply the following cancellation fees:
• More than 7 days from start of rental – no fee
• Within 7 days of start of rental – $200
• Late pick up or early return of the vehicle – no refund applies.
Do you charge a Bond?
There’s no bond to pay in advance towards loss/damage, the renter’s liability is payable at the time of any loss/damage but not beforehand and a replacement vehicle will not be provided until the liability is paid.
Do you charge a credit card surcharge?
A credit card surcharge does not apply to Campervan and Motorhome rentals
What if I want to return early or extend my hire?
If returning early – Early return of the Vehicle does not entitle the Customer to a refund of the unused portion of the rental.
If wishing to extend your stay – Provided that you call beforehand and pay in advance, we’ll extend your rental if your vehicle hasn’t been reserved for someone else.
Can I change or cancel my reservation online?
No, please call us on 1300 067 222.
Can I collect out of hours?
Yes, however fees may apply.
Are one-way rentals available; is there an extra charge?
A fee will apply to all one-way rentals.
Is there any extra charge if we all want to drive?
An additional driver fee of $3 per day is payable for each additional nominated driver (in addition to the person appearing on the Rental Agreement as The Renter).
Can we rent for less than 6 days?
Usually, our minimum rental is 6 days, although we do have lesser duration rentals from time to time. You may make a rental for less than the minimum rental period but the rate applicable to the minimum duration will apply. Need to contact us? Click here to enquire.
Do I have to wash the vehicle; is there a cleaning fee?
Generally no, but the Rental Agreement does allow the application of a fee where the vehicle’s bodywork was unusually dirty, covered in bitumen etc. or the interior was in such a condition that carpets or seats had to be specially cleaned, and so on.
Do I have to return the vehicle with a full tank?
Yes, the vehicle is provided full and must be returned full or a refuelling service charge of $4 per litre will apply.
Are there any other fees we should be aware of?
Fines and infringements: You must pay the issuing authority for all parking speeding and traffic fines and infringements as well as any fines or charges for release of the vehicle if it has been impounded or wheel-clamped. An administrative fee of $55 applies if we are required to nominate you as the driver who is responsible for any fine or infringement which remains unpaid.
Additional Costs: You are responsible for all costs (including towage and repairs) arising from:
- use of the wrong fuel;
- a flat battery because of the lights or entertainment system having been left on;
- the keys having been misplaced or lost; or
- the keys having been locked in the Vehicle.
Damage Liabilities
What are my Liability for Damage options?
Subject to the terms and conditions of the agreement not being breached
Option 1: Liability Reduction Fee (LRF)*
If you accept LRF, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage from $5,000 to $2,500 on a sealed road.
Option 2: Liability Reduction Fee (LRF) with Max*
If you accept LRF with Max, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage on a sealed road to $0. It also covers windscreen & tyre damage on sealed roads.
Option 3: Liability Reduction Fee (MAX Package) including selected sundry items at no cost and Tyre and Windscreen buyout*
If you accept LRF with MAX Package, and pay the extra charge, we will reduce the amount of your liability for loss/damage/accident/recovery/towage on a sealed road to $0. It also covers windscreen & tyre damage on unsealed roads. In addition, we will provide without cost, any of these sundry items: Additional Personal Kit, child restraints, GPS, table, and chairs.
*EXCLUSIONS:
Unsealed Roads and Overhead Damage Liability: Regardless of fault you’re liable for up to the first $9900 of any loss/damage/accident/recovery on an unsealed road or for overhead damage. Even if you reduce your sealed road liability to $0, you’ll still be liable for up to the first $9900 on an unsealed road.
Windscreen and Tyre damage: You are always liable for tyre and windscreen damage on an unsealed road unless you selected option 3 (LRF with MAX package). If you select (option 1) LRF only, you are also liable for this damage on a sealed road.
You are responsible for all costs (including towage and repairs) arising from:
- use of the wrong fuel;
- a flat battery because of the lights or entertainment system having been left on;
- the keys having been misplaced or lost; or
- the keys having been locked in the Vehicle.
- further damage if you drive after having had an accident
Hail Damage: You’re not covered for hail damage unless you have taken the Liability Reduction Fee (LRF) with Max or LRF with Max Package
Can't I travel on unsealed roads?
We’re not saying that you can’t travel on unsealed roads, just that they’re much riskier than sealed roads. So, if you can’t avoid unsealed roads, slow right down and take extreme care.
Unsealed Roads Liability: Regardless of fault you’re liable for up to the first $9900 of any loss/damage/accident/recovery on an unsealed road (including subsequent towage). Even if you reduce your sealed road liability to $0, you’ll still be liable for up to the first $9900 on an unsealed road.
What about windscreen and tyre damage?
Windscreen and tyre damage are treated in the same way as any other damage, up to the liability amount stated on your Rental Agreement. A damaged tyre will be charged pro rata to the measured tread e.g. a tyre with 75% remaining tread would be charged at 75% of the new tyre charge. If you buy a replacement tyre, its type, make and rating must match the existing tyres.
What does fair wear and tear mean?
Fair Wear and Tear means deterioration which is consistent with careful use and does not include any Damage to the windscreen, headlights, taillights or tyres causing the Vehicle to become unroadworthy.
Are there any roads, road conditions or places we can’t take the vehicle?
The vehicle is permitted to be used on made roads only. It’s prohibited to use the vehicle off road, such as cross country, bush tracks, fire trails or on beaches.You must NOT use the vehicle in the snow, on roads that are closed or on roads that are covered with flood water.
If you ignore this prohibition you’ll be liable for ALL damage to the vehicle and will not be provided with a replacement vehicle.
Refer to full Terms and Conditions
Why do I have to pay for damage if it wasn’t my fault?
It’s the same as it is with most private vehicles. You pay for the first so many dollars of any loss or damage until this can be recovered from the other driver. If our insurance company is able to recover our costs from the other driver, then we’ll reimburse you for the amount we’ve taken from you (however this may take 6 months or more).
What about overhead damage?
Overhead Damage Liability: Regardless of fault, you’re liable for up to the first $9900 whether the overhead damage occurs on a sealed, or on an unsealed road. Even if you reduce your sealed road liability to $0, you’ll still be liable for up to the first $9900 of any overhead damage.
General
What if I break down?
Emergency help is available 24 hours a day, every day of the year, via the Royal Automobile Club of Tasmania’s Roadside Assistance.
Can the children travel in the back of the campervan or motorhome?
Only when they can utilise a seat belt or child restraint – this varies from vehicle to vehicle.
Can baby seats be fitted in campervans and motorhomes?
Please refer to the Campervan Comparison matrix.
Do you provide linen in the van?
Each rental is equipped with a double linen kit, please advise our staff if you require twin bedding instead. Extra kits can be added to the booking for an additional cost of $40 per kit if you have more than 2 people in your party. The kits include 2 towels, tea towels, a pillow and pillowcase, a sleeping bag/doona and a bed sheet.
Can I take the vehicle out of Tasmania?
Vehicles may not be taken out of Mainland Tasmania without prior written agreement. It’s permitted to utilise the vehicle on Bruny Island.
With our camper, do we have to stay overnight in caravan parks?
No. Although Tasmania has many comfortable camping grounds and caravan parks, there is generally no restriction on where you can stay overnight, as long as the van is well clear of the carriageway, and there are no signs to the contrary.
Even though our vehicles have a twin-battery system to minimise “flat batteries”, they do need re-charging at regular intervals (e.g. over long driving periods or overnight charging at a powered site).
Is it safe to drink the water from the vehicle’s water tank?
We suggest you boil the water before drinking, just to be on the safe side.
Is a campervan or motorhome difficult to drive?
Campervans are very similar to a car to drive. Over many years’ experience we’ve found few drivers who haven’t easily adjusted to driving the larger motorhomes.
Are pets allowed?
No, our terms and conditions prohibit the carriage of any pets, whether contained or not. Licenced Guide, Hearing and Assistance dogs are allowed, please advise our staff when making your reservation.
Where can I find a map of Tasmania?
Can we store luggage at your locations?
Luggage can be stored at your own risk, and providing you’re returning to the same location. We’ve made some provision for luggage in our campervans and motorhomes, but you’d have some problems with storage of large suitcases – we suggest small suitcases and soft bags. In your own interests, please don’t leave items of value on view while you’re away from the vehicle.
What additional items are available for hire?
Click here for the full list of additional items available for hire.