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TERMS AND CONDITIONS

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Booking and Payment Conditions
Website Terms and Conditions of Use


Booking and Payment Conditions

Last updated December 27, 2018



ADVANCE PAYMENT CONDITIONS

Cancellation or Significant changes made by us

In the event that we are unable to supply a vehicle of at least the size reserved (or larger) within 5 hours of the reserved time, you are entitled to cancel your booking and obtain a full refund. Alternatively you may continue with your booking and request a refund for the period of time you did not have a vehicle. No fees or penalties will apply.

In the event that we supply a vehicle smaller than the one reserved you are entitled to a refund of the difference between the two groups for the duration you have the smaller vehicle. At your discretion you may also cancel the entire reservation and obtain a full refund without fees or penalties.

Cancellations or Changes made or requested by you

Cancellation of the reservation may result in loss of any payment made in advance.

Advance payments made on Internet Special rates are non-refundable excluding certain changes made by us (see above).

If you do not travel as reserved and do not notify us within 24 hours of the start time, you will forfeit any payment already made.

If you cancel your reservation at least 24 hours before the rental start time, the remainder of any advance payment will be held in credit to be used within 12 months from the date you made your cancellation. This credit can be used only for a single rental and only within Tasmania.

Any future reservation utilising this credit will be subject to the rental rates available at that time. Any subsequent change or cancellation might result in a loss of all monies held by us as credit. The new price will be at least the price of the original reservation and might be more, depending on availability of vehicles and rental rates. You must pay any difference at the time of collection.

In the event that your credit exceeds the cost of the hire you may use the balance of the credit towards sundry items such as Liability Reduction Fees, Sundry fees and one tank of fuel (Fuel Purchase Option) – there is no refund of any residual balance.

Limited changes are permitted, if requested via this website, at least 24 hours prior to start of rental and limited changes can be made to the rental after pickup but there will be no refund of the advance payment made on-line at the time of reservation.

Limited changes means alterations to pick-up or drop-off location and/or times on the same dates as the original reservation (subject to availability) and changes to sundry items hired. Changes to dates, locations and times can alter the duration of your booking / rental with no refund of the advance payment made. If additional charges apply you will be given the option to pay these or leave your reservation as is.

Name changes are permitted.

We do not charge a fee for these limited changes.



RENTER QUALIFICATIONS

All reservations are made subject to the renter being able to comply with the terms and conditions of our Rental Agreement, which must be entered into on pickup of the vehicle. AutoRent vehicles may be driven only by renters aged at least 21 years and the driver needs to have held a current licence for at least 3 years.

We'll need to see the Driving Licence of any person wishing to drive. Drivers must present a licence issued in English, or a Driving Licence with an accompanying certified English translation, provided by a Consulate or other authorised body, or a current International Driving Permit. Drivers must hold a full licence; provisional licences are unacceptable.

Australian Licence Holders
A standard Australian class C (car) licence allows the holder to drive a vehicle fitted to carry no more than 12 adults including the driver and up to a maximum weight of 4500kg gross vehicle mass (GVM). All AutoRent cars, trucks, campervans and motorhomes can be driven on a full (non-provisional) Australian class C licence.

International Driving Permit/Licence issued outside of Australia
An international driving permit allows the driver to drive a vehicle fitted to carry no more than 8 passengers plus the driver and up to a maximum permissible weight of 3500 kg. Our 12-seat automatic minibus cannot be driven on an international driving permit as it exceeds the passenger limit. Our 2-4 berth walkthrough motorhome and premium motorhome cannot be driven on an international driving permit as they have a gross vehicle mass (GVM) of 4400kg. If your licence country permits GVM of 4400kg or more, or if you have an endoresement to drive larger vehicles, you will be approved. If using an international driving permit you must also produce your regular driving licence.
Please provide an official English translation of your licence. To ensure a smooth rental process please forward a copy of your driving licence and translation to campervans@autorent.com.au prior to your travel, noting your reservations number within 24 hours of your booking.



Our rental policy
Rates confirmed to you by us at the time of booking will be those that will apply when you start your holiday; they are not subject to increase. Rentals are subject to additional terms and conditions which are set out in our Rental Agreement.



Vehicle groups
Vehicle groups consist of various makes and models etc., and are subject to change without notice. Car rental companies world-wide do not guarantee supply of a specific model within a group. There's rarely any provision for a preference to be nominated; and, even if there is, it's noted but not guaranteed. Those which are listed or depicted on websites are examples for illustrative purposes only. Engine sizes vary amongst models, as do luggage spaces and seating configurations. Various models which are similar (but not identical) in size and specifications get grouped together in the same price bracket. Reservation systems provide for vehicles to be booked by group, not by make or model. We'll do our best to supply the make of the vehicle preferred, but we reserve the right to substitute another make or model at the same rate.



Payment of costs
At the start of the rental we charge your credit card or reserve credit for the full cost of the rental (including any liability reduction options you might accept). At the end of the rental, any additional costs such as fuel will be debited to your card if not covered by deposits taken.


Credit Card Surcharge (Cars and Trucks only)

A credit card surcharge may apply on top of your rental charge, the rates for each card type are listed below

Visa and MasterCard Debit Credit Card 0.66%

Visa and MasterCard Credit and Charge Cards 1.31%

American Express and Diners Cards between 1.31% and 2.70%


Credit card payment by a person not travelling with you
Business rentals paid for by someone not present with you at the time of the rental will need to complete a credit card authority form (download here) and phone the full card number through to 1300 030 222.



Cash and cheques
We don't accept cheques or physical cash, only debits via the EFTPOS system and any refund due will be processed via EFTPOS. There must also be a credit card for security, and the card will have an amount pre-authorised or charged as a deposit at the commencement of the rental.



Calculation of Costs
Charges accrue from day to day at the rates shown on the Rental Agreement. The minimum charge is for the number of days stated in the Rate Plan on the Rental Agreement. Unless stated otherwise, rental days consist of consecutive 24 hour periods from the time the rental starts. Each full hour in excess of an even day is charged at the rate shown until such hours' charges equal the daily rate. If the Rate Plan includes a limited km allowance, excess km will be charged at the rate shown. Vehicles are to be returned during our operating hours (check at the time of pick up). If a vehicle is returned after hours, then the rental will be finalised at the opening time next day, and you’ll remain responsible for the vehicle until that time.



Bonds and Deposits
There’s no bond to pay in advance towards loss/damage, the renter's liability is payable at the time of any loss/damage but not beforehand and a replacement vehicle will not be provided until the liability is paid. A rental deposit may be charged on top of the estimated rental cost. Truck and Bus rentals may require a deposit of $400 by credit card, car and campervan rentals may require a pre-authorisation (reserved credit) or deposit of $200 by credit card.



Loss/Damage
Liability applies to all rentals as specified in the Rental Agreement. This means that, regardless of fault, all damage up to the limit of the liability amount is your responsibility. It applies to any damage to tyres, windscreen, side glass, rear glass or any other internal or external damage not attributable to fair wear and tear, such as returning the vehicle in an abnormally dirty condition (including hair, odour and other evidence of animals).



Lost keys liability
You'll remain responsible for the cost of replacing lost vehicle keys and remote door opening devices or recovering keys locked in your vehicle (and additionally for any towage involved as a result of keys being lost). This extra liability applies regardless of any liability reduction option which you may have chosen.



Unsealed roads liability
Regardless of fault you’re liable for up to the first $9,900 of any loss/damage/accident/recovery on an unsealed road (including subsequent towage). Even if you reduce your sealed road liability to $0, you’ll still be liable for up to the first $9,900 on an unsealed road.



Overhead Damage liability (Buses, Trucks and Motorhomes)
Regardless of fault, you're liable for up to the first $9,900 whether the overhead damage occurs on a sealed, or on an unsealed road. Even if you reduce your sealed road liability to $0, you’ll still be liable for up to the first $9,900 of any overhead damage.



Liability Reduction Options for loss/damage/accident/recovery/towage
The liability amount varies from rental to rental, according to the rate being paid, the age of the Renter, and the type of vehicle being rented. The Rental Agreement states the amount of the liability applicable in each individual case and also the optional extra daily fee to reduce it.
If you accept one of the options below, we will include the cover specified, provided that the Rental Agreement has not been breached.

CAMPERVANS AND MOTORHOMES ONLY

Option 1: Liability Reduction Fee (LRF)
If you as Renter accept LRF when entering into the Rental Agreement, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage.
LRF does not reduce liability for lost keys/remotes, or for damage on unsealed roads or for overhead damage or for tyre and windscreen damage. These remain as previously described (above).



Option 2: Package (PKG) including Liability Reduction Fee (LRF) and tyre & windscreen buyout
If you as Renter accept PKG when entering into the Rental Agreement, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage to $0. PKG covers tyre and glass damage.
PKG does not reduce liability for lost keys/remotes, or for damage on unsealed roads or for overhead damage. These remain as previously described (above).



Option 3: Maximum Cover (MAX) including Package (PKG) and selected no cost sundry items
If you as Renter accept MAX when entering into the Rental Agreement, and pay the extra charge, we will reduce the amount of your liability for loss/damage/accident/recovery/towage to $0. It covers tyre & glass damage. In addition, we will provide without cost, any of these no cost sundry items required by the total number of persons travelling: Personal Kit, child restraints, Neverlost GPS, table, iron and chairs. MAX does not reduce liability for lost keys/remotes, or for damage on unsealed roads or for overhead damage. These remain as previously described (above).

SEDANS AND WAGONS ONLY

Option 1: Package (PKG) including Liability Reduction Fee (LRF) and tyre & windscreen buyout
If you as Renter accept PKG when entering into the Rental Agreement, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage. PKG covers tyre and glass damage.
PKG does not reduce liability for lost keys/remotes, or for damage on unsealed roads or for overhead damage. These remain as previously described (above).



Option 2: Maximum (MAX) Liability Reduction – includes PKG
If you as Renter accept MAX when entering into the Rental Agreement, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage to $0. MAX covers tyre and glass damage.
MAX does not reduce liability for lost keys/remotes, or for damage on unsealed roads or for overhead damage. These remain as previously described (above). MAX is available with standard passenger vehicles (including people-movers and all-wheel drives).

TRUCKS AND UTILITIES ONLY

Option 1: Liability Reduction Fee (LRF)
If you as Renter accept LRF when entering into the Rental Agreement, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage.
LRF does not reduce liability for lost keys/remotes, or for damage on unsealed roads or for overhead damage or for tyre and glass damage. These remain as previously described (above).



Option 2: Package (PKG) including Liability Reduction Fee (LRF) and tyre & windscreen buyout
If you as Renter accept PKG when entering into the Rental Agreement, and pay the extra charge, we will reduce the amount of your liability for vehicle loss/damage/accident/recovery/towage. PKG covers tyre and glass damage.
PKG does not reduce liability for lost keys/remotes, or for damage on unsealed roads or for overhead damage. These remain as previously described (above).



Underbody and water damage
Underbody damage and damage caused by water immersion are not covered by liability reduction options and remain your responsibility.



Tyre damage
A damaged tyre requiring replacement will be charged pro rata to the measured tread; e.g. a tyre with 75% remaining tread would be charged at 75% of the new tyre price. If you buy a replacement tyre, its type, make and rating must match the existing tyres.



Tools and Accessories
Tools and accessories lost or damaged are not covered by liability reduction options and are at your expense.



Fuel
This is not included in the rental rates. You pay for fuel which was supplied at the start and used during the course of the rental.



Extra equipment
Items such as baby seats are charged at the rates shown on the Rental Agreement



Extra Driver Fee (Campervans and Motorhomes only)
Where payable, an extra driver fee of $3 per day is payable for each additional nominated driver (in addition to the person appearing on the Rental Agreement as The Renter).



LP Gas (Campervans and Motorhomes only)
You'll be supplied with a full cylinder and do not need to refill the cylinder prior to return. A pre-hire refill charge of $30 is payable on collection of the vehicle ($5.00 Butane or LPG fee for the Camper Wagon).



Location Fee (Not applicable to Campervans and Motorhomes)
Location fees vary according to where your rental starts. When shown as a %, the fee applies to all time and km charges, liability reduction options and any sundries (such as baby seats, GPS etc).


Vehicle Registration Recovery (VRR) (Not applicable to Campervans and Motorhomes)
This recovery reimburses us for registration, stamp duty and compulsory third party insurance charges imposed by State authorities. (Rental vehicles are much more expensive to register than private vehicles). Periodic reviews can result in significant increases at short notice. Such increases can't be included in rental rates because these are mostly set well in advance. VRR will be applied to full and part days



Administration Recovery (AR) (Not applicable to Campervans and Motorhomes)
This recovery relates to administrative functions undertaken in respect of your rental.



One-way Rentals (Campervans and Motorhomes)
A fee will apply to all one-way campervan or motorhome rentals commencing at Hobart Airport or our Launceston Campervan Depot. For rentals starting at Devonport Airport, Devonport City or Devonport Ferry Terminal, a Repositioning Fee will apply. This fee does not apply to drop-off at Devonport.


One-way Rentals (Cars and Trucks)
One-way rentals between our state-wide depots are available. One-way fees will be assessed at the time of booking. Some restrictions may apply at peak times.



Emergency Roadside Assistance
This is available 24 hours a day, every day of the year, via the Royal Automobile Club of Tasmania (RACT). While regular maintenance prevents the majority of on-the-road problems, these can still arise. If you have a mechanical problem or you need a tyre changed, we'll cover the charges. If you lock yourself out, run out of fuel or leave the lights on and flatten the battery, you'll be responsible for the charges.
To ensure the flow-on of any reciprocal benefits, if you're a member of an Automobile Club such as the NRMA or RACV, you must quote your membership details when calling the RACT hotline. At the start of your rental we'll explain the procedure to follow and the toll free 1800 to be used, from anywhere in the State.
A full-size Tasmanian Touring Map may be purchased for $5 on arrival.



Travel Insurance
We recommend that you consider travel insurance to cover illness and other unexpected events. If you do take out travel insurance, make sure you're familiar with the coverage you get (if any) for car rental. Tasmania's Motor Accidents Liabilities and Compensation Act includes some personal accident insurance benefits at no extra cost.



Currency
All prices shown and quotations given are in Australian Dollars, and include Federal Goods and Services Tax.



Website Terms and Conditions of Use

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Last updated April 2012



We offer this website, subject to the following terms and conditions ("Agreement"). Please read this Agreement carefully before using this website. By using this website, you accept the terms and conditions set forth in this Agreement. If you do not agree to the terms and conditions set forth in this Agreement, you must not use this website. We may at any time, at our sole discretion, update and revise this Agreement by posting an amended Agreement on this website; any changes that we make to this Agreement will be effective immediately upon posting. Please check this page periodically for changes to the Agreement; you will be able to determine if this Agreement has been changed since your previous visit by viewing the "Last Updated" information that appears at the top of this Agreement. Your use of this website following the posting of any changes constitutes acceptance of those changes.



Privacy. Any personally identifiable data about you which we collect from you on this website, including without limitation, personally identifiable data about you collected during any registration process as described below, is subject to the privacy policy that is applicable to this website. For more information, please carefully review the applicable privacy policy, which is accessible via a link provided at the bottom of the homepage of this website.



In addition, while using this website and/or the Site Materials, you agree to comply with all applicable laws, rules, and regulations.



Making Reservations and Purchasing or Requesting Products or Services. If you wish to make reservations or purchase or request products or services described on this website, you may be asked by us to supply certain data applicable to your reservation or purchase, including, without limitation, credit card information and other personally identifiable data about you. You understand that any such personally identifiable data will be treated by us in the manner described in the privacy policy accessible via a link provided at the bottom of the homepage of this website. You agree that all data that you provide in making reservations or purchases or requesting services will be accurate, current, and complete. You agree to pay all charges incurred by you or any users of your account and credit card or other payment mechanism at the rate(s) or price(s) in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases.



We reserve the right, without prior notification, to change any descriptions or images of, or references to, any products or services on this website, or to limit the order quantity on any such product or service and/or refuse service to you. We note that descriptions or images of, or references to, third party products or services do not necessarily imply our endorsement of such products or services.



Verification of submitted data may be required prior to our acceptance of any reservation, purchase or order. Except as otherwise required by law or as otherwise expressly stated by us, price, rate and availability of products or services are subject to change without notice. You acknowledge that reservations, purchases and services are subject to additional terms and conditions imposed by us or by our affiliates, licensees or associates.



A summary of our current policies regarding vehicle rental rate quotes, reservations and prepaid rentals is accessible from the web page on which you are quoted a rate for rental by us.



Accuracy of Information. Although we strive to ensure the accuracy of the information found on this website, neither we, nor our affiliates, licensees, suppliers, or agents, can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness, and usefulness of all information provided on this website.



While our policy is that rates confirmed to you by us at the time of the booking will be those that will apply when you start your holiday we retain the right to refuse or review or revise any quotes obtained or reservations made for travel beyond the validity of any data held on the site, or due to any system malfunction or programming error.



Disclaimers. We provide this website, the site materials, and any product or service obtained through or in connection with this website on an "as is" and "as available" basis without representations or warranties of any kind, either express or implied, unless otherwise expressly provided in a written, agreement with us to which you are a party with regard to a particular product or service. To the fullest extent permissible pursuant to applicable law, we and our affiliates, licensees, suppliers, advertisers, and agents disclaim all warranties, express or implied, including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose, and noninfringement, unless otherwise expressly provided in a written agreement with us to which you are a party with regard to a particular product or service, we and our affiliates, licensees, suppliers, and agents do not warrant that your use of this website or the site materials will be uninterrupted, error-free, or secure, that defects will be corrected, or that this website (or the server(s) on which it is hosted) or related software are free of viruses or other harmful components. You acknowledge that you are responsible for obtaining and maintaining all telephone, computer hardware, and other equipment needed to access and use this website, and all charges related thereto. No opinion, advice, or statement of us or our affiliates, licensees, suppliers, agents, or visitors, whether made on this website, in the site materials, or otherwise, shall create any warranty, unless otherwise expressly provided in a written agreement with us to which you are a party with regard to a particular product or service. Your use of this website is entirely at your own risk.



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