At AutoRent Tasmania we pride ourselves on great customer service. Be it positive or negative, we invite and welcome comment from our renters about their car, truck or campervan/motorhome experience with AutoRent and their general Tasmanian holiday experience.
If you have already rented with us and would like to provide us with feedback please complete our online survey form. Below are are comments we’ve received from previous rental clients.
"Andrew in your Launceston office earns special mention and praise. He went out of his way to help and accommodate when we found we could not fly from Hobart and had to take the Spirit from Devonport. I hope you give him the appropriate credit."
G Coakes Broadmeadows NSW
"All staff were absolutely exemplary in their treatment of us. The two chaps who dealt with us in the office were great, as was the young man who showed us the vehicle, and the woman who was cleaning and stocking up the adjacent van."
J Heath Albert Park VIC
“Staff were excellent, had eye contact with both parties explained clearly and was not rushed. Made us feel welcome and comfortable and at eaze hiring through Hertz. We will most definately come back and hire through Hertz. We will also let our office mates, friends and relatives know how great the Hertz Camperwagon and Tasmania was!!”
Russell and Karen Parkwood QLD
"Thank you for sorting out the battery problems and due to the disruption of our holiday the refund to cover caravan park expenses and the inconvenience was very much appreciated."
C Boseley Waldara VIC
“We’ve just got home after nine days in one of your Kia Carnival Campers. Had a fantastic time!! Thank you for providing an easy affordable way to visit Tassie. Your camper worked beautifully.
We cooked breakfast and dinner each day and camped in some scenic relaxing places. Even though it rained on a couple of nights we were as snug as a bug in a rug. Thanks, highly reccommended.”
L Feeney West Mackay QLD
“Your staff were very professional and could not do enough to help us. The motorhome was fantastic.
Thanks for making this adventure comfortable and easy to undertake.”
DT Currumbin QLD
"Your staff at our pickup location, Launceston. were very courteous and professional in their customer service, and they put us completely at ease prior to our departure and subsequent holiday".
R Burgess Wattle Glenn VIC
“We intend to return to Tas in the future and rent a similar campervan from you. This kind of holiday made it very flexible for us. We accidentally left some prints in a cylinder in one of the cupboards which the staff let us know about and arranged to return them to us. We really appreciated this and their honesty.”
S & M Wright Kambah ACT
“Having travelled from NZ and renting, a camper from a different company, this one was undoubtedly better for service, helpfulness and excellent customer relations.”
Mr and Mrs G Hampshire UK
“We had a broken key on day one and out of phone range. Staff were fabulous in trouble shooting and how the problem could be overcome. Andrew’s positive attitude and focus on how we were enjoying our trip was even better and kept us relaxed and in holiday mode.”
A Watson Turner ACT
“During our travels, many other travellers were impressed with the Kia Grand Carnival Camper set up. We made several recommendations on your behalf. It would have been great to have brochures to give people. Can I suggest you put some in the vehicles.”
J Dolan Morayfield QLD
“Great holiday - really loved it, the van drives great. We think the van should come with fold up chairs and table for outdoor eating etc. (note from ed; these are available for hire at $1 each per item per day).”
T Mallon Lorn NSW
“Thank you. We had an amazing time.”
BE Buninyong Vic.
“Overall, a very good campervan and an enjoyable holiday.We are sorry to be leaving.”.
DG Bakewell UK
“We have loved our campervan holiday.
Andrew, it was your polite and helpful nature during our first phone conversation that enticed me to choose AutoRent. After arriving at your depot, I needed someone to advise me with my itinerary and about using a mortohome.
In the 30 minutes you spent answering my questions, I saw true professionalism and sincere customer service.
We plan to visit there again at the end of the year and needless to say, we will definitely choose AutoRent.”
SDF Melbourne Vic
“We had a wonderfultime in Tassie over the last week. The motorhome we rented served us well over our brief stay.
We have loved our campervan holiday. We were extremely impressed.
When we had a hose leak the service and temporary car was excellent – thank you!”
NF Florey ACT
“I am a very fussy person (indeed), I pick up on both large things and small.
In short, we were both blown away per both presentation of our vehicle (absol. A1) plus great friendliness and assistance etc. displayed toward my wife and self (tickled pink). Being “Ist timers” we were a tad apprehensive.
Have passed on the “good oil” to friends and family members. We have convinced our son and family, and now they also want to hire a m/home, and desire us to do likewise, to show them the way of our experiences.”
B & M T Moe Vic
“Excellent TV system everywhere! Stove/oven fabulous. Storage space vastly improved.
Thoughtful addition of matches/small soaps/toilet paper/pegs and line/grater much appreciated.
We loved this motorhome – see you again soon!”
S & R M Jindalee QLD
“Fantastic service. Thanks, we will recommend Hertz to our family and friends.”
A VR Sellicks Beach SA
“Overall we were pleased with everything AutoRent did. Staff were great. Vehicle and service first class.”
IA Lyons NT
“Top way to look around! Thank you very much.”
BK Boat Harbour NSW
“The personal touch of Rob in Launceston was a lasting impression.”
LM Torrens ACT
“The whole process from booking to the return of the vehicle was very easy and stress free. The equipment provided in the camper was much more than I expected. Great company to deal with, very helpful and friendly staff.
I would definitely recommend to anyone looking for a good value holiday. Thank you.”
JH Nambour QLD
“We had a very enjoyable week in this campervan. Everything worked very well. Thank you.”
B & S F Croudace Bay NSW
“Excellent service. Excellent vehicle.”
KB Don Valley Vic
“Can I say on behalf of both my fiance and myself just how much we enjoyed our motoring holiday, and were thrilled with this vehicle. Not only did it live up to expectations, but exceeded them - and we were pleasantly surprised with how roomy the vehicle was, and how well equipped the motorhome was - all of which made for a comfortable stay. We can’t wait for our next motoring holiday in Tassie!”
DM Mayfield NSW